Looking for a message delivery confidence to maximise your operation's efficiency? Use pre-recorded messages to increase your team's productivity and meet your customer needs in self-service environment
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IVR Service and Voice Messaging
Looking for a message delivery confidence to maximise your operation’s efficiency? Use pre-recorded messages to increase your team’s productivity and meet your customer needs in self-service environment.
CLIENT:
What is IVR?
ZAGRUZKA:
IVR (Interactive Voice Response) is an automatic notification technique that you can use to setup a telephone menu system managing inbound calls, handling callbacks, and delivering pre-recorded messages.
How IVR works:
1
We set a phone number and record a voice message
2
We set up a voice menu for answering inbound calls
3
Upload the number database in your business account and integrate the IVR system with your CRM
Why use IVR service:
notify your clients about ongoing promo campaigns and special offers
send them your birthday wishes
remind them of a payment due
run a survey
inform them about your nearest locations and working hours
handle order placement
let them know about the service changes
provide them with directory assistance
Advantages of IVR service
Reduces call centre costs
Higher survey performance
Ensures customer notification
Secure communication tool
More calls equals more sales
Integration with your CRM
Calls;Cost per second, rubles, incl. VAT 18%;Note
Inbound call;0,05;per-minute billing
Outbound call to the federal numbers of the Russian mobile operators; from 0,05 onwards;per-second billing
Outbound call to the local numbers in the Moscow region;0,16;pre-second billing in Moscow
IVR message recording;from 1,000 onwards, in 2–3 working days
Number starting with 495/499/8800;extra charge
Why use IVR service provided by Zagruzka?
We create a call scenario
Record a voice message
Provide timely feedback
Configure call forwarding to your contact centre
Enquiry
Why use IVR service provided by Zagruzka?
We create a call scenario
Record a voice message
Provide timely feedback
Configure call forwarding to your contact centre
Enquiry
Enquiry about IVR Service and Voice Messaging
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